Most Advanced AI Calling‘Person’ For Your Shopify Store
Connect your Shopify store and THAT WAS AI instantly knows your products, your orders, your policies. It picks up every customer call, handles it like a pro, and only passes it on when a real human is truly needed.
10 free call minutes included · No credit card · Takes 2 minutes to setup
You built a great online business.
But when customers call, who picks up?
Most Shopify stores don't have a support team. So calls go to voicemail. Emails pile up. Customers get frustrated, and shop somewhere else.
THAT WAS AI answers every call, knows your entire store, and handles the request on the spot. Not a chatbot. Not a menu. An actual conversation - powered by your real-time Shopify data.
Connect once. It knows everything.
(Just like hiring a human support person, but setup takes seconds)
The moment you connect your Shopify store, your AI calling person knows:
Products
Names, variants, prices, descriptions, and real-time stock levels.
Orders
Status updates, live tracking urls, and delivery estimate timelines.
Customers
Purchase histories, active contact info, and profile details.
Store Policies
Returns guidelines, shipping rules, and exchange options.
"A customer calls asking about a blue hoodie in size M? It knows. Someone wants to know if their order ships today? It checks and tells them. No setup. No training. No scripting every possible question."
Classic Denim Jacket
$89.00
Leather Chelsea Boots
$149.00
Luxury Silk Scarf
$45.00
How It Works
Connect Store
Connect your Shopify store in just 2 minutes. We import products, policies, and orders automatically.
Add Phone Number
Bind a phone number. Integrate your Twilio account, buy a brand-new number, or link your own SIP trunk.
Answer Every Call
Your AI agent instantly picks up, verifies callers by phone/email, and handles queries on the spot.
Hear the AI in Action
Play the conversation recording below and watch the real-time transcript sync.
AI Customer Support Demo
Store Order Check & Address Update
The user called to inquire about new hoodie launches and decided to order a Jackstar hoodie. After learning the black XL size was out of stock, they opted for a rose gold Jackstar hoodie in XL. The AI confirmed the order creation and stated a secure checkout link would be sent via email.
Start playing to load conversation transcript
What It Handles
Automating standard support requests directly via live integrations.
Your customers can buy over the phone (yes for real!) The AI creates the Shopify order and sends a confirmation — no cart needed.
Verifies the caller by email and phone, pulls the live order status from Shopify, and tells them exactly where it is.
If it hasn't shipped - done. Cancelled right there on the call. If it has shipped - explains the return process and opens a ticket for your team.
Order not fulfilled yet? Updated on the spot. Already on its way? Your team gets a heads-up with full call notes.
Answers from your live catalog. Sizes, materials, stock, pricing - whatever the customer needs to decide.
Our AI will handle ANY type of queries or concerns that customers generally asks over call.
It knows when to step aside
If something's too complex, or your customer just wants a human, the AI doesn't leave them hanging.
Creates a ticket
Logs the full conversation, order details, and a summary. Your team picks it up later with everything they need.
Transfers the live call to your humans support person
Connects the customer straight to a real person on your team, with a quick brief on what was already discussed.
It won't help anyone who isn't who they say they are.
Your customers' data stays safe, always. The AI verifies identity protocols before revealing order particulars.
Identity Verification Steps
Before touching any order, the AI asks for the caller's email and phone number — and checks both against your Shopify data.
Your AI reaches out to customers who left without buying - calls them, reminds them what's in their cart, answers any last questions, and can complete the purchase right there on the call.
Launch Outbound Campaigns.
Launch outbound phone follow-ups instantly. Drive higher checkout conversions by talking directly with shoppers immediately after cart abandonment.
See everything your AI handled while you were busy.
A live-updating, interactive dashboard that manages and reviews your voice operations.
1,482
+12.4% this week432
+8.2% this week98.4%
99.9% target goal5,928m
Saved $2,964 in laborPricing
Choose a plan that scales with your store. Simple transparent pricing.
Basic
For small stores starting with AI voice support
- 200 minutes (~ 100 calls) included
- 1 connected store limit
- 1 active voice assistant
- Twilio phone number import
- Full voice assistant automation
- Overage calls: $0.46 / minute
Growth
For growing stores needing more voice minutes
- 500 minutes (~ 250 calls) included
- 1 connected store limit
- 1 active voice assistant
- Twilio phone number import
- Full voice assistant automation
- Overage calls: $0.36 / minute
Pro
For high volume support and multiple stores
- 1000 minutes (~ 500 calls) included
- Up to 3 connected stores
- Up to 3 active voice assistants
- Twilio phone number import
- Full voice assistant automation
- Overage calls: $0.36 / minute
Enterprise
For maximum support and calling volume
- 2500 minutes (~ 1250 calls) included
- Up to 3 connected stores
- Up to 3 active voice assistants
- Twilio phone number import
- Full voice assistant automation
- Overage calls: $0.26 / minute
Every plan includes AI voice model costs. What you see is what you pay.
Frequently Asked Questions
Everything you need to know about your new AI support agents.
Yes. Based on the permissions you enable, THAT WAS AI can securely update shipping addresses, cancel eligible orders, create support tickets, and help customers place new orders.
Sensitive actions are protected by verification workflows and configurable rules. If the AI isn't confident or the request falls outside your policies, it automatically escalates the conversation to your support team instead of taking action.
Before sharing order details or modifying an order, the AI verifies the customer using information such as their order number and associated email or phone number. Additional verification methods can be configured as needed.
You define your store policies, and the AI follows them consistently. If it encounters something outside its scope or confidence, it hands the conversation to a human instead of guessing.
The AI creates a detailed support ticket with the call transcript and summary, then transfers the customer or requests a callback from your support team.
Yes. The AI can guide customers through product selection and create a Shopify draft order, allowing them to complete payment securely through Shopify.
Yes. You can either forward your existing support number via SIP trunk to THAT WAS AI or connect a new Twilio phone number in just a few minutes.
Just a few minutes. Connect your Shopify store, configure your AI employee, connect your phone number, and you're ready to go. THAT WAS AI will start answering customer calls 24/7.
Yes. A lightweight Shopify app securely connects your store to THAT WAS AI. All management happens through the THAT WAS AI dashboard.
Plans are based on included AI call minutes and features. As your business grows, you can upgrade your plan or add additional usage as needed.
Not necessarily. THAT WAS AI automates day-to-day customer conversations so your team can focus on complex issues, VIP customers, and revenue-generating work.
Chatbots wait for customers to visit your website. THAT WAS AI answers phone calls, performs real actions inside Shopify, and resolves customer requests in real time. It doesn't just answer questions- it gets work done.
Every call answered. Every customer helped.
You didn't lift a finger.
Instantly deploy AI customer agents to support callers, track deliveries, and recover checkouts in seconds.
10 free call minutes · No credit card · Cancel anytime