Enterprise-Grade Trust & Security
That Was AI is built from the ground up to protect your Shopify store data, prevent support channel fraud, and respect the privacy of your customers.
Secure Shopify OAuth
We connect using official Shopify OAuth protocols and request only the minimum read/write permissions required to resolve customer order and shipping queries. We never access financial accounts or store settings.
Vaulted Token Storage
Shopify access tokens are stored in an encrypted database vault and accessed exclusively by isolated backend routines. Access keys are never transmitted to client-side browsers or external frontends.
Caller Verification
Prior to releasing tracking details or initiating order adjustments, our AI voice agents require matching verification parameters. A valid Order Number and registered Email/Phone are required for authentication.
Strict LLM Privacy
We hold a zero-training data policy. Your customers' voice recordings, transcripts, and shop configuration profiles are never used to train public LLM models or shared with third-party providers.
Toll & Call Fraud Protection
Our telephony system incorporates built-in loops detection, call length limiters, and rate caps. You have granular control over monthly voice budgets, preventing malicious attempts to drain resources.
Encryption at Rest & Transit
Every request flows through forced TLS 1.3 tunnels. Customer details, log summaries, and integration tokens stored within database instances use industry-standard AES-256 volume encryption.
Security & Trust FAQ
Get answers to common security questions regarding caller verification, data isolation, and Shopify settings.
No. We enforce strict data privacy standards. We do not use your customer voice recordings, call transcripts, or Shopify data to train public language models. Your store data remains isolated and confidential.
No. The AI checks the fulfillment status of an order via the Shopify API prior to modifying or canceling it. If an order is already fulfilled, in transit, or out for delivery, cancellations are automatically blocked to prevent delivery fraud.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 volume encryption. Our database systems and AI routers are hosted on highly secure, enterprise-grade cloud providers with continuous threat monitoring.
Before the AI shares order details or executes modifications, it requires the caller to provide their Order Number along with their registered Email Address or Phone Number. If the input doesn't match the Shopify order record, the operation is blocked.
We employ toll fraud and rate limiting protections. Calling lines are protected against loops and continuous redial attempts, and you can define custom daily caps on call minutes to maintain absolute control over your budget.
Start automating customer support with AI
Integrate your store in minutes with complete control. Choose what actions your AI calling agent can resolve and set custom guardrails. No credit card required.